Refund and Cancellation Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service purchased through the DMS Computers and Technology Platform. Under this policy:

Non-Refundable Services Policy

1] Definition of Non-Refundable Services: Certain services provided by DMS Computers and Technology may be classified as non-refundable. This typically includes, but is not limited to, services that involve extensive customization or unique deliverables tailored to your specific needs.

2] Custom Solutions: Services such as Customer Feedback Integration and Custom Data Visualizations, which require significant time and resources to develop, are considered non-refundable once the service has commenced. This policy is in place to account for the resources and labor already invested in these services.

3] Client Approval: Before we begin work on non-refundable services, we will ensure you are fully informed about the nature of the service, including any associated costs and deliverables. Your approval will be required prior to starting the service.

4] Service Completion: If the service has been completed as per the agreed specifications, no refunds will be issued. This applies even if you are unsatisfied with the final output, provided that the deliverables meet the previously outlined criteria.

5] Dispute Resolution: For any concerns regarding non-refundable services, please reach out to our customer service team. We will review your feedback and may offer alternative solutions or adjustments, but a refund will not be available.

6] Notification of Non-Refundable Status: Customers will be clearly informed during the purchasing process which services are non-refundable, ensuring complete transparency and understanding prior to the transaction.